Michael Miles
Lean Six Sigma, Agile, Waterfall, Project Manager
- Role
- Project Manager at Ziply Fiber
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Michael Miles
Six Sigma, VLSS, NPS and AXIOM trained consultant with extensive background in wireless, sales and technology industries. SME in advanced solutions, supporting; SaaS, PaaS and IaaS platforms. Experienced in VPN, wireless and telephony service implementations as well as providing internal and external customer support, webinars and training for MDM, VOIP and Cloud solutions. Experienced in B2B operational roles which involved identifying opportunities via SFDC, developing strategies to manage stakeholders and project lifecycles to meet deliverables and set timelines. B2B Operations analytical tasks performed includes; monitoring performance, communicating complex and technical information as well as making decisions/recommendations that contribute to overall success of projects and programs. Strength in tracking, analyzing, preparing and implementing initiatives resulting in optimal productivity and/or KPI objectives.
Experience
Project Manager
Mar 2023 — Present · Seattle, WA, US
Responsible for managing the quality, on-budget and timely completion of all construction projects across residential and commercial segments. The day-to-day management of projects using project management tools, processes and methodologies to ensure projects are delivered on-time, on budget and with excellent quality. Serves as point of contact for everything involving a project’s organization and timeline.
Education
Northwood University
Business, Management, Marketing, and Related Support Services
Strayer University
Bachelor of Business Administration - BBA, Information Technology Project Management
2014 — 2020
UW Professional & Continuing Education
Certificate, Network Engineering and Architecture
2013 — 2014
Skills
- Organizational Development
- Team Management
- Outlook
- Voip
- Microsoft Office
- Sales
- Project Planning
- Leadership Development
- Strategic Planning
- Team Building
- Management
- Mentoring
- Customer Satisfaction
- Training
- Social Networking
- Problem Solving
- Internet of Things
- Voice Over Ip (Voip)
- Wireless
- Cellular Communications
- Troubleshooting
- Customer Experience
- Time Management
- Quality Assurance
- 4g
- Leadership
- B2b
- Salesforce.com
- Customer Retention
- Customer Service
- Coaching
- Business-to-Business (B2b)
- Recruiting
- Call Centers
- M2m
- Wireless Technologies
- Mobile Technology
- Cold Calling
- Iot
- Project Management
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