Keshia Young
Technical Implementation Project Manager @ModMed
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WORK HISTORY
Technical Implementation Project Manager @ModMed
Partnered with cross-functional teams and clients to translate workflow needs into actionable solutions, ensuring successful technology implementation.•Gathered and analyzed client requirements to optimize workflows, identify gaps, and provide actionable insights for product enhancements.•Coordinated end-to-end implementation projects, including configuration, testing, and go-live support, improving operational efficiency and adoption.•Served as the primary liaison between business stakeholders and technical teams, facilitating clear communication and alignment on project objectives.•Identified opportunities for process improvement and automation, contributing to system enhancements and better user experiences.•Provided training and guidance to clients on system features and workflows, ensuring smooth adoption and effective use of technology.•Documented processes, workflows, and client feedback to inform product development and continuous improvement initiatives.
EDUCATION
University of St. Augustine for Health Sciences
Doctor of Physical Therapy
Nova Southeastern University
Bachelor of Science - BS
ABOUT KESHIA YOUNG
I\'m an implementation professional with a Certified Scrum Product Owner (CSPO)…
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