Kuldeep M.
Tourism Professional | Premium Client Handling | Travel Advisor | B2B & B2C Ops | Vendor Management | Forestry | Assistant Teacher | Certified Mountaineer & Tourist Facilitator
- Role
- Assistant Manager (Customer Support) at Easemytrip.Com
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Kuldeep M.
I am a travel operations professional with experience in managing VIP and enterprise…
Experience
Assistant Manager (Customer Support)
Jan 2025 — Present · Gurugram, IN
Supervise and guide the customer support team•Handle escalated customer queries and complaints•Monitor service quality, response time, and team performance•Train and support new and existing team members•Coordinate with sales, ticketing, and operations for smooth issue resolution•Prepare reports on customer service metrics and trends•Suggest process improvements to enhance customer experience•Assist in scheduling, staffing, and administrative tasks
Education
Dr. Ram Manohar Lohia Avadh University
Master of Arts - MA, Ancient History - Culture & Archaeology
Dr. Ram Manohar Lohia Avadh University
Bachelor of Science , Biology, General
Dr. Ram Manohar Lohia Avadh University
Master of Tourism Administration, Tourism and Travel Services Management
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