Jitender Kumar

Guest Service Representative @Gateway Casinos and Entertainment Limited

Kamloops, BC, CA

o Greets and welcomes guests. Explain services and benefits and signs of guests’ membership. o Answers telephone inquiries or directs calls to the appropriate party.o Responds to customer inquiries, providing accurate and helpful information.o Assigns seats to guests and maintains wait lists, where applicable or for special events.o Handles complaints and concerns with tact, directing customers to the appropriate supervisor if needed.o Communicates and maintains excellent knowledge of programs and events.o Performs data entry.