Jeff Duff
Community Manager @Social Saturday Squad
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WORK HISTORY
Community Manager @Social Saturday Squad
Volunteer Role)- Applying my passion for building connections to manage a global professional networking community.Onboard new community members and facilitate interactions that lead to meaningful relationships.Manage high-volume communications per week) across various channels to ensure a positive member experience.Collaborate with the Founder on strategic initiatives and report on community health metrics to drive engagement and growth
EDUCATION
Humber College
Bachelor of Public Relations, Public Relations, Social Media, Media Relations
Everest College
Web Design Diploma, Adobe Flash, Dreamweaver, ASP.net, HTML, CSS
SKILLS
ABOUT JEFF DUFF
How can a rack of unsold t-shirts lead to a 12% jump in sales?It starts by understanding the customer experience at the ground level.For years as a retail leader, I\'ve used on-the-floor observation as my most valuable data source. By diagnosing a simple pricing imbalance with our men\'s clothing, I coached my team to implement a new strategy that revitalized the entire category.This is what I love to do: find the friction points in a customer\'s journey and turn them into opportunities for growth.Now, I\'m channelling that passion into a career in Customer Success, where I can help clients unlock the full value of their products.A few highlights from my leadership journey:• Drove my store to a consistent #1 ranking for customer satisfaction in an 8-store district.• Built a culture of internal growth, mentoring a development pipeline of 8 team members for leadership roles.• Achieved 9% organic growth in donations by focusing on creating a superior service experience.I am a tech-savvy, empathetic leader who thrives on problem-solving and building strong relationships. I\'m looking for a CSM role in the GTA where I can continue to make a measurable impact.Open to connecting!
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