Danish Riaz

IT Manager @Lumo Pulse

Birmingham, GB

Led the development and digital marketing strategy for diverse clients across e-commerce, real estate, and professional services, ensuring seamless integration of technology with business objectives. Key Responsibilities: Led end-to-end digital guest experience, streamlining the journey from booking to post-stay feedback across multiple platforms (PMS, kiosks, CRMs, booking engines). Owned and optimized the tech ecosystem, including vendor management, system integrations, and platform scalability to support rapid business expansion. Defined and executed a strategic product roadmap, prioritizing guest-centric, data-led features that enhanced satisfaction and operational efficiency. Collaborated cross-functionally with operations, marketing, and frontline teams to ensure all digital touchpoints were intuitive, branded, and effective. Drove continuous improvement through user feedback, analytics, and A/B testing, delivering pragmatic, high-impact tech solutions.

De Montfort University

Master of Science - MS, Information Technology Project Management

National College Of Business Administration & Economics

BSCS, Computer Software Engineering