Biki Sharma
BFSI & Fintech Professional with 2.3 Years of Experience in International Banking and Startup Operations | Driving Process Efficiency and Business Growth
- Role
- Care Specialist at ResultsCX
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Biki Sharma
Experienced professional with over 2 years in global operations, managing business…
Experience
Care Specialist
Apr 2025 — Present
Handled end-to-end support and operations for Indian fintech customers, managing account onboarding, digital transactions, payments, and wallet services.Resolved complex queries related to banking integrations, payment failures, and app functionality, ensuring high accuracy and customer satisfaction.Maintained 100% compliance with regulatory and internal guidelines, adhering to RBI and fintech operational standards.Contributed to process optimization, identifying pain points and implementing solutions that reduced issue resolution time by 20%.
Education
Tezpur govt higher secondary school
Class 11 and 12
2016 — 2019
Rangapara College
Bachelor of Commerce - BCom
2019 — 2022
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