Ashish Chawla
Nice CxOne Mpower | Digital Transformation | CYARA | Contact Center | Project Planning & Delivery
- Role
- Principal Engineer at FIS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ashish Chawla
Contact Center Transformation,Solution Design,Architecture and ConsultingAs a Senior Lead Engineer at FIS, my role centers on leading complex migration projects, such as transitioning international customers from Cisco to NICE CXone, which significantly elevates their customer service capabilities. My competencies in Contact Center as a Service (CCaaS) and Customer Relationship Management (CRM) were instrumental in deploying new call center experiences across multiple departments, showcasing our commitment to enhancing operational efficiency and client satisfaction.In collaboration with cross-functional teams, we ensured a seamless transition, optimizing call center operations and laying the groundwork for sustained success. My analytical skills through consulting and project management resulted in productive training sessions and meticulous implementation. At the core, my mission is to drive innovation in customer experience solutions, and my work at FIS exemplifies this dedication.Knowledge and hands-on experience on platforms and toolsNice Cxone Mpower/Nice IncontactDFO-Digital First OmnichannelAPI TestingSalesforce Integration, MS Teams Integration8x8 CloudPostman/BrunoCyara Automation TestingAWS/Amazon Lex
Experience
Principal Engineer
Jul 2025 — Present · Gurugram, IN
Education
Delhi University
Bachelor's degree, Business/Commerce, General
2004 — 2007
Symbiosis Institute of Management Studies
Master's degree, Information Technology
2008 — 2010
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