Arjit Goyal

About Arjit Goyal

Open to Remote Opportunities | Comfortable working with global teams across time zones What I do: Develop and optimize solutions using Flow Designer, Business Rules, Script Includes, UI Policies, and REST APIsWork extensively on CMDB & Discovery (MID Server troubleshooting, CI identification, relationship mapping)Implemented Agent Client Collector (ACC) for devices, improving endpoint visibility and CMDB coverageHandle data imports, Service Graph connectors, and integrations, ensuring clean and governed data flowMaintain platform security (ACLs, roles) and build reports & dashboards for operational insights Experience Highlights: Automated workflows and reduced manual effort using ServiceNow scripting & Flow DesignerImproved CI accuracy and discovery reliability through troubleshooting and optimizationContributed to scalable CMDB and ITOM implementations in enterprise environments 🧠 What I bring: Strong foundation in ServiceNow ITSM + ITOM + CMDB ecosystemHands-on experience with automation, integrations, and large-scale implementationsFocus on problem-solving, performance, and best practices (OOTB vs customization) Beyond Work: I actively create content to simplify ServiceNow, development, and career growth, helping students and professionals navigate the tech industry. I’m looking for opportunities where I can build impactful ServiceNow solutions, work on complex ITOM challenges, and contribute to high-performing teams.

Experience

1. Associate Software Engineer

   inMorphis

   Sep 2024 — Present · Noida, IN

   Implemented Agent Client Collector (ACC) for devices, significantly improving endpoint visibility and CMDB coverage• Developed and optimized solutions using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts• Built and automated workflows, reducing manual effort and improving process efficiency across ITSM modules (Incident, Change, Request)• Worked extensively on CMDB & Discovery, including MID Server troubleshooting, discovery pattern analysis, CI identification, and relationship mapping• Troubleshot and optimized Discovery and ACC-related issues, improving CI accuracy and data reliability• Developed and validated REST API integrations and Service Graph Connector flows for seamless data exchange• Performed data imports using Import Sets and Transform Maps, ensuring clean, coalesced, and governed CMDB data• Implemented and reviewed ACLs, roles, and system properties to maintain platform security and access governance• Created reports, dashboards, and KPIs to provide operational insights and support decision-making• Collaborated in Agile environments with global teams, managing update sets and following best practices for OOTB vs customization

Education

• KIET Group of Institutions

  Bachelor of Technology - BTech, Computer Science And Information Technology

  2020 — 2024

• Dayawati Modi Academy

  12th , Science

  2018 — 2020