Anirudh Sharma
Key Account Manager @toothsialigners
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WORK HISTORY
Key Account Manager @toothsialigners
Mumbai, IN
Key Account Manager /Customer Relationship Manager – Post SalesLed the end-to-end post-sales customer lifecycle, from home scan appointments to final aligner delivery, ensuring a seamless onboarding experience for patients.Coordinated personalized orthodontic treatment plans, facilitated virtual consultations with dental professionals, and ensured transparency throughout the treatment journey.Acted as the central point of contact for resolving client queries, managing plan revisions, and securing necessary consents, directly contributing to customer satisfaction and retention.Partnered with cross-functional teams including Accounts, Production, Planning, and Logistics, streamlining workflows and enhancing delivery timelines. Developed a reputation for effective issue resolution, proactive communication, and customer advocacy reinforcing brand trust and loyalty.Earned recognition as the Best Smile Buddy – North India for two consecutive years (2022 & 2023), along with quarterly performance awards for exceeding post-sales targets.
EDUCATION
G.R.S.S vidya mandir bhagalpur
Senior secondary
Tilka manjhi bhagalpur university
Bachelor in commerce
ABOUT ANIRUDH SHARMA
Professional Experience SummaryAccomplished Customer Relationship Manager with a strong record of driving post-sales excellence, client satisfaction, and operational efficiency across the healthcare and lifestyle sectors. With a customer-first mindset and a collaborative approach, I have led impactful initiatives that improved customer retention, reduced turnaround times, and optimized service delivery processes. Known for resolving complex issues through strategic communication, data analysis, and interdepartmental coordination. Recognized multiple times for exceptional contributions to customer success and organizational goals. I am always open to roles that challenge and expand my abilities opportunities where I can meld effective strategy and resilient execution to produce superior results. I aim to be a transformative part of any environment, bringing insight and steady dedication to my professional engagements. 🧩 Core Competencies & Technical ProficiencyEnd-to-End Customer Lifecycle ManagementCross-Functional Collaboration & Project ExecutionPost-Sales Support & Client OnboardingCustomer Retention & Satisfaction StrategyCRM Tools & Database ManagementEscalation Management & ResolutionStakeholder Communication & EngagementOperational Optimization & Timely DeliveryMS Office Suite (Excel, Word, Outlook)Analytical Thinking & Attention to DetailProcess Improvement & Compliance MonitoringTime Management, Adaptability, and Self-Discipline
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