Alexandra Lopez

About Alexandra Lopez

I’m a community and customer experience specialist with a passion for supporting creators, building engaged user communities, and improving digital platforms from the inside out.At Radish Fiction, I worked at the intersection of community, content, and product; supporting writers, shaping brand voice, moderating content, and turning user feedback into actionable insights that improved the platform experience.Currently at Springer Nature, I support researchers navigating complex publishing systems, continuing to build my expertise in technical troubleshooting, global user support, and process optimization.Across my career, I’ve consistently focused on:• Strengthening relationships between platforms and their users• Translating user needs into product and content improvements• Creating clear, empathetic communication at scale• Maintaining safe, engaging, and high-quality digital communitiesI’m especially interested in roles within creator platforms, publishing, and tech where community, content, and user experience intersect.

Experience

1. Journal Support Specialist

   Springer Nature

   Mar 2026 — Present

   Provide specialized support to researchers, authors, and editors navigating open access publishing workflows- Troubleshoot complex publishing systems, ensuring timely resolution of technical and submission-related issues- Guide authors through manuscript submission, peer review processes, and compliance with open access policies- Collaborate cross-functionally with editorial, production, and technical teams to improve system usability and user experience- Maintain detailed documentation and support resources to streamline author and editor interactions- Identify recurring system issues and escalate bugs, contributing to continuous platform improvements- Deliver clear, empathetic communication to a global user base, ensuring a high standard of service and satisfaction

Education

• Purchase College, SUNY

  Bachelor's degree, Film/Cinema/Video Studies

  2005 — 2009

• High School of Fashion Industries

  High School Diploma, Fashion/Apparel Design

  2001 — 2005

Skills

• Brand Ambassadorship
• Social Networking
• Social Media Marketing
• Drama
• Customer Service
• Art
• Twitter
• Production Assistant
• Videography
• Writing
• Art Director
• Film Production
• Social Media
• Marketing
• Film
• Video Production
• Costume Design
• Design Production
• Microsoft Office
• Modeling
• Photoshop
• Casting
• Facebook
• Administrative Assistance
• Entertainment
• Cinematography
• Instagram
• Television
• Live Events
• Retail Sales
• Video
• Client Services
• Camera Operation
• Photography
• Screenwriting
• Editing
• Assistant Editing
• Acting
• Final Cut Pro
• Branding