Akash Kumar Dey

Assistant Manager @ ShipGlobal.in | Ex- Etsy India | International Shipping | Seller Growth | Business Development | Cross Border Trade | E-commerce | Digital Marketing

Role
Assistant Manager - Customer Success at Shipglobal.In
Location
Kolkata, WB, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Akash Kumar Dey

As the Zonal Manager at ShipGlobal.in I had led the Sales and Operations of Kolkata. Currently as an Assistant Manager - Customer Success I am providing personalised support and business growth to our Pan India Key Clients. I am focused to grow together with the E-commerce Clients.Previously, as an Assistant Manager at Etsy, I co-managed the Seller Acquisition team that is spread across India, focusing on region and category wise seller growth and education. I also handled the Seller Success email support, ensuring that our sellers have a smooth and satisfying experience on the platform.I have 8 years of experience in e-commerce and digital marketing, working for various online businesses and platforms. I am passionate about scaling and creating new opportunities for businesses. I am continuously learning and leveraging my skills in sales operations, operations management, and strategic planning to achieve that goal.

Experience

  1. Assistant Manager - Customer Success

    Shipglobal.In

    May 2025 — Present · Kolkata, IN

    Pan India Key Accounts Management

Education

  • West Bengal State University

    Master of Arts (M.A.), Journalism & Mass Communication

    2013 — 2015

  • Midnapore College

    Bachelor's Degree, Political Science

    2010 — 2013

  • South Eastern Railway Boys' H.S. School

    High School, Humanities/Humanistic Studies

    2003 — 2010

  • Extensive Ideas

    Certificate in Digital Marketing, Digital Marketing

    2015 — 2016

Skills

  • Journalism
  • Mass Communication
  • Public Relations
  • Social Networking
  • Online Journalism
  • Social Media
  • Internet
  • Content Writing
  • Article Writing
  • Video Editing
  • Image Editing
  • Microsoft Word
  • Powerpoint
  • Html
  • Operating Systems
  • SEO
  • Smo
  • Sem
  • Social Media Marketing
  • Digital Marketing
  • Digital Media
  • Research
  • Site Analysis
  • Microsoft Office
  • Search Engine Marketing (Sem)
  • Search Engine Optimization (SEO)
  • Wordpress
  • Online Marketing
  • Pay Per Click (Ppc)
  • Blogging
  • Online Advertising
  • Press Releases
  • Project Bidding
  • E-Commerce
  • Customer Service

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Akash Kumar Dey — Assistant Manager - Customer Success at Shipglobal.In in Kolkata, WB, IN | Unifers