Akashdeep Mann

WORK HISTORY

EDUCATION

ABOUT AKASHDEEP MANN

I am here to seek an intellectual job with a suitable combination of technical expertise and management thereby achieving equitable boom in my profession. As an IT professional, I believe in gaining opportunities to upgrade knowledge, growth and adding new skills to my repertoire. I like to network with industry specialists and avid folks. Key Insights-Experienced Service-Now Senior Consultant with a proven track record of delivering high-quality software, on-time and within budget seeks a position with a top technology firm. CORE QUALIFICATIONS Evangelist of agile/scrum principles and methodology. Proven ability to work creatively and analytically in a problem-solving environment. Managing/Enhancing Client relations and expectations. 9 years Scrum/Agile experience. Certified ServiceNow Administrator (CSA) Certified Implementation Specialist Customer Service Management Professional (CSM) • Responsible for development, testing and administration of Service - Now which includes Service Catalog, Service Portal and Overall. • Well versed with SDLC Methodologies namely Agile, Kanban, Waterfall. • Well verse with CSM, ITSM, FSM,FSO Modules and Processes. • Designed and developed client scripts, business rules and Java-scripting. • Hands on experience with creating and documenting test cases. • Upgrading existing test cases with the Service now releases. • Experienced with Flow Designer for building catalog forms with latest features in SNOW. • Creation of Assignment rules, Email notifications, Knowledge base, Incident, Change Requests. • Well versed with creating/enhancing UI Policies, Client Scripts, Business Rules according to the business requirements • Experienced with Catalog Client Scripts, UI Page, UI Macro, Content Management, Troubleshooting, Dashboard, Groups, Users, Tables in Service – Now. • Worked on Building Service Catalog items and Service Portal in Service – Now. • Has worked on IT Service Management(ITSM) Modules like Change management, Incident Management, Reports and Knowledge Management Modules in Service - Now