Hari A.

About Hari A.

Results driven Technical Program Manager, experienced in managing global data center and enterprise infrastructure network programs. Collaborate with cross-functional teams to drive global scale infrastructure deployments, modernization, capacity & capability planning, hardware and software lifecycles and governance. Align technical strategies with organizational objectives, operational excellence and delivering value to stakeholders.

Experience

1. Technical Program Manager - Infrastructure

   Tata Consultancy Services

   Jul 2012 — Present · Seattle, WA, US

   Driven network infrastructure technical projects across enterprise campus and data center from planning through execution, including managing complex project schedules, removing roadblocks and keeping processes running smoothly • Partnered closely with cross-functional teams to define, prioritize and implement features, infrastructure, processes and workflows• Oversee multi-tower service delivery (Network Operations, Network Deployment, Service Desk, Site Services) to meet SLAs and KPIs for deployments, hardware modernization, consolidation, migrations, hardening, zero trust network, compliance and monitoring• Collaborated with engineering, data center TPM and product team stakeholders to drive the end-to-end program planning, defining clear deliverables, timelines, mitigate risks, manage dependencies and ensured timely delivery of program milestones• Technical understanding of a broad set of campus, on-prem data center and cloud network technologies and comfort with ambiguity and the ability to make data-driven decisions Willingness to learn, improve, and demonstrate persistence despite setbacks• Implemented strategic automation, to speed the deployment, consistent configurations and avoid human error• Established and scaled 24/7 network monitoring and Network Operation Center (NOC) break-fix Incident response and Network Design and Deployment teams• Developed program-level SLA and KPIs dashboards, reporting tools providing insights to leadership and enabling data-driven decision-making• Mentored other TPMs and network engineers in program management best practices, infrastructure scaling, and operational excellence.• Drove transformation and continuous improvement initiatives across service delivery• Acting as the primary point of contact for client executives and stakeholders

Education

• Nagarjuna University

  Bachelor's degree