Iain MacMillan
IT Service Delivery Manager @Proserv
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WORK HISTORY
IT Service Delivery Manager @Proserv
With changes to business and IT Support team globally, I operate & maintain our Manage Engine Service Desk+ cloud platform and six staff globally to provide optimum IT support to our global sites, in addition to maintaining the UK region as before. Our infrastructure team provide additional network and server support also. Also includes keeping to defined SLA\'s, running the weekly Change Control session, weekly team meetings (via Teams) with global IT support members, and providing…
EDUCATION
Nicolson Institute
Secondary School
University of Aberdeen
BEng/BSc, Electronic/Mechanical Engineering & Computer Science
SKILLS
ABOUT IAIN MACMILLAN
Manage Microsoft software licensing administration for global licenses for Proserv within…
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