Iain McFarlane
Head of Learning and Development, Pwc Operate @PwC
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WORK HISTORY
Head of Learning and Development, Pwc Operate @PwC
Northern Ireland, GB
Head of Learning and Development, PwC Operate. I lead a team of c.30 capability and development specialists, powering capability for 2,500+ colleagues across 4 global territories. The Academy at Operate team bring together expertise in learning innovation, digital learning build, learning design and learning delivery to provide end-to-end learning across the managed services lifecycle, including new joiner and experienced professional onboarding, AI upskilling programmes, role based learning pathways and professional qualification support. I own the continual improvement of our extensive learning framework and drive measurable capability uplift for colleagues on programmes delivering across a wide range of clients and sectors, so our people are trained, accredited and ready to deliver quality outcomes for our clients at pace.
EDUCATION
Brittania Royal Naval College, Dartmouth
Defence
SKILLS
ABOUT IAIN MCFARLANE
Accomplished Professional with significant experience gained in risk governance, retail banking, customer services and professional development.Experienced in leading and developing cross site, multi-skilled teams in the delivery of key strategic goals, excellent customer experience and shareholder value through strong risk governance, clear communication, strong business acumen and a passion for people development.Key competencies- Design, development and delivery of innovative client focused training solutions- Risk Governance in a cross site multi-skilled environment- Development of key stakeholder relationships- Developing, training and leading high performing teams- Leading key strategic and change programmes- Resource planning & recruitment- Delivery of key strategic goals and accountabilities
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