Iain M.
Operations Senior Solutions Architect @Trainline
Edinburgh, GB
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+91 *********19
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WORK HISTORY
Mar 2021 — Present
Operations Senior Solutions Architect @Trainline
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Creating, acquiring, modifying and configuring software and solutions surrounding the Service CRM stack and the Contact Centre. From help portals and chatbots, to multi-channel communication platforms (esp. telephony) and integration, chat channels, knowledge base management, web analytics and BI platform integration. Everything in the cloud where possible, and now going back to academic roots with AI and Natural Language Processing.
ABOUT IAIN M.
Chartered Electrical Engineer; Project and Programme…
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