Ishtahad A.
Computer Sales Representative @B&H Photo Video
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WORK HISTORY
Computer Sales Representative @B&H Photo Video
New York, NY, US
Delivered end to end sales and technical support solutions to B2C and enterprise clients, analyzed businessrequirements and created computing, storage (NAS/DAS), and networking solutions- Managed customer accounts and resolved technical incidents using Salesforce CRM, handling case management,issue tracking, and timely resolution- Provided Tier 1 technical support and troubleshooting for Windows 10/11 and macOS systems, diagnosing hardware,software, and network issues via phone and remote support- Performed system transactions and order management using UNIX based POS systems, ensuring accuracy inprocessing and fulfillment workflows- Edited and assembled internal training video content using DaVinci Resolve, performing trimming, sequencing, andmedia organization across system directories to ensure efficient workflow and cohesive content delivery
EDUCATION
App Academy
Computer Software Engineering
Brooklyn College
Bachelor of Science - BS, Computer Science
ABOUT ISHTAHAD A.
Computer Sales Representative
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