Afrin Mohammad
Lead Concierge @Sentinel Security Plus
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WORK HISTORY
Lead Concierge @Sentinel Security Plus
Toronto, ON, CA
Enhanced customer satisfaction scores by 20% by developing strategic initiatives to improve customer experience- Managed front desk operations, ensuring service delivery & client retention, increasing customer retention by 30%- Drafted business reports & strategic recommendations that optimized security operations, leading to a 25% improvement in customer engagement- Led a team of 8+ members, fostering collaboration and critical thinking, which resolved conflicts 40% faster.
EDUCATION
Lambton College
Business Administration, Management and Operations
Kendriya Vidyalaya
High-School
Osmania University, Hyderabad
Bachelor of Commerce - BCom
ABOUT AFRIN MOHAMMAD
As a Lead Concierge at Sentinel Security Plus, I am currently enhancing customer satisfaction and retention through strategic initiatives and effective management of front desk operations. Leading a team of 8+ members, I focus on fostering collaboration and critical thinking, which has significantly improved conflict resolution times. My role involves drafting business reports and strategic recommendations that have optimized security operations and improved customer engagement. Previously, I served as an Operations Supervisor at Tanisi Inc, where I spearheaded procurement and supplier negotiations, achieving a 20% cost efficiency improvement. My experience extends to customer service support roles at Infrastructure Software Group and Cognizant Technology Solutions, where I led process improvement strategies and sales support initiatives. I hold a Post-Graduate Diploma in Supply Chain Management from Lambton College and a Bachelor of Commerce from Osmania University, with a focus on strategic planning and process improvement. I possess a robust set of technical skills, including supply chain management, procurement, and financial analysis, complemented by software proficiency in SAP, Microsoft Office, MS Excel, and Google Suite. My certifications, such as Six Sigma Green Belt and Google Ads Certification, demonstrate my commitment to continuous learning and process improvement. My soft skills in leadership, problem-solving, and communication further enhance my ability to drive operational excellence. What sets me apart is my ability to blend strategic planning with hands-on execution, ensuring optimal results in every project I undertake. My diverse experience across various roles and industries equips me with a unique perspective and the adaptability to thrive in dynamic environments. I am eager to bring my expertise and passion for excellence to a forward-thinking organization, where I can contribute to achieving strategic goals and driving growth.
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