Ibrahim Adeniran
Customer Service Advisor @Hcrg Staffing Connect
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WORK HISTORY
Customer Service Advisor @Hcrg Staffing Connect
Sheffield, GB
Customer service, stakeholder management, liaison for both demand and supply parties in the NHS- Ideation, brainstorming and requirement gathering sessions with various teams to understand business needs- Creating templates for collecting, cleaning, and transforming data using Excel functions including VLOOKUPS, NESTED IFS to automate manual demand process- Configuration of Robotic Process Automation (RPA) to optimise the Automated Demand Management (ADM)- Application support, performance monitoring, incident management, first-line troubleshooting and resolution of service issues/queries regarding shift bookings, cancellations, timesheets, payments, and other queries from members and clients- Service users’ support and service information dissemination to members to encourage utilisation and retention- Completing and submitting agency checklists to obtain access approval for members.
EDUCATION
IMD
Certificate, Leadership
Vetland Grammar School
High School
University of Ibadan
B.Agric, Agric. Economics
SKILLS
ABOUT IBRAHIM ADENIRAN
I specialize in transforming complex data into strategic actionable insights to scale…
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