I-Ning Stacy Chen
Business Analyst III at Pyramid Systems, Inc. | PMP | SPC | POPM | SSM | CSM | SCA | AWS Certified AI Practitioner | Certified Mandarin Teacher at WDCTS + TCML | Dual U.S. / Taiwan Citizen
- Role
- Software Engineer i Salesforce Admin Business Analyst Iii Scrum Master at Pyramid Systems, Inc.
- Location
- Fairfax, VA, US
- LinkedIn followers
- 500 followers
About I-Ning Stacy Chen
Results-Driven Business Analyst | Scrum Master | HRIS Specialist | Technology & Government Consulting | Executive Support With a dynamic background in business analysis, HRIS, project management, IT consulting, and executive support, I thrive in fast-paced environments that demand adaptability, strategic thinking, and collaboration. Currently serving as a Business Analyst at Pyramid Systems, Inc, I leverage Agile methodologies to drive efficiency, optimize processes, and deliver high-impact solutions. My experience spans both technical and executive-facing roles. As a former Executive Assistant at IBM Greater China Group (Taipei, Taiwan), I supported senior leaders across marketing, systems, hardware, and software consulting—managing complex schedules, coordinating cross-functional initiatives, and ensuring seamless operations. This experience strengthened my ability to align leadership priorities with execution. Previously, as an HRIS Analyst / Executive Assistant to SVP, Global HR at Optimas OE Solutions, I streamlined HR systems and enhanced workforce processes through data-driven insights. I bring a unique combination of analytical expertise and executive-level support, enabling organizations to operate more efficiently and strategically. In addition to my work in technology and consulting, I am also a Mandarin instructor, teaching youth and adult learners through structured programs and private tutoring. This strengthens my communication, curriculum development, and cross-cultural engagement skills. Fluent in Mandarin Chinese, Taiwanese, and English, I bring strong cross-cultural communication skills and experience collaborating with global teams. Core Strengths: • Agile & Scrum | Business Analysis | Process Optimization • HRIS & Workforce Technology | Data-Driven Decision-Making • IT Consulting | Executive Support | Stakeholder Engagement • Project & Change Management | Contract & Proposal Support • Government Experience (HUD - Public Trust Clearance) • Cross-Cultural Communication | Mandarin Instruction I am particularly interested in roles that combine business analysis, operations, and executive support, where I can contribute both strategically and operationally. Let’s connect! I’m open to discussions on Agile, HR tech, executive operations, and process improvement.
Experience
Software Engineer i Salesforce Admin Business Analyst Iii Scrum Master
Jul 2019 — Present · Fairfax, VA, US
Duration I: Jul. 8th, 2019 - Sep. 30th, 2020Break: Oct. 1st - 18th, 2020Duration II: Oct. 19th, 2020 - Present Project Support: TRACS ARAMS (Waterfall), FHA Catalyst Claims, Native Advantage Claims, Aurora (Internal BA + Tester) & SharePoint AI Assistant TesterLed Agile efforts for FHA Catalyst Claims and Native Advantage Claims, while TRACS ARAMS followed a Waterfall approach for structured execution.Managed TRACS Change Requests (CRs), drafting data update requests and query modifications for system accuracy.Conducted data queries, system analysis, and compliance reviews for HUD standards.Served as a Salesforce Administrator, managing configurations, workflows, and automation.Facilitated Scrum ceremonies (stand-ups, sprint planning, retrospectives, demos) for team collaboration.Ensured contractual compliance, tracking deliverables and maintaining documentation.Took meeting minutes, recording key discussions, decisions, and action items.Business Analysis & Process OptimizationTailored requirements management plans, analyzing legacy systems and identifying gaps.Conducted JAD sessions to validate and refine business needs.Created mock-ups, prototypes, and process workflows to enhance usability.Assisted with testing, system updates, and documentation for ongoing process improvements.
Education
University of Illinois Urbana-Champaign
Master of Science (M.S.), Technology Management (Information Technology & Control)
2016 — 2017
Soochow University
Bachelor’s Degree, Bachelor of Arts in English Language and Literature
2008 — 2012
Skills
- Microsoft Powerpoint
- Microsoft Word
- Piano Playing
- English Teaching
- Speech
- Tennis
- Microsoft Office
- Microsoft Excel
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