Nisha Maurya
Digital Customer Success Associate @NI (National Instruments)
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WORK HISTORY
Digital Customer Success Associate @NI (National Instruments)
Bengaluru, IN
Key responsibilities:· Drive in-product engagements to improve user onboarding processes, ensuring seamless adoption of features and increasing overall user satisfaction.· Create and execute comprehensive customer journey plans to enhance the overall customer experience.· Analyze customer feedback and engagement metrics to identify areas for improvement, implementing targeted initiatives to enhance service delivery and user experience.· Collaborate with cross-functional teams to implement customer success strategies that align with business objectives.
EDUCATION
Birla Institute of Management Technology (BIMTECH)
PGDM, Operation Management
Laxminarayan Institute of technology, Nagpur
Bachelor of Technology (B.Tech.), Chemical Technology; Surface Coatings Technology
SKILLS
ABOUT NISHA MAURYA
Dynamic and results-oriented professional with a decade of experience dedicated to driving customer success, enhancing satisfaction, and increasing service renewals and upsells. Expertise in customer relationship management, content strategy, and managing post-sales service renewals. Demonstrated success in pipeline management, negotiation, and implementing continuous improvement initiatives.
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