I. A. Ava Xiong

About I. A. Ava Xiong

Self-driven, supportive, and results-motivated healthcare leader with over 17 years of leadership in direct patient care, revenue cycle management, employee development, policy development, project management and process improvement. Effectively leading and collaborating with key players on numerous successfully deployed small to large scale projects including but not limited to the development of training tools, standardization of workflows, reporting, optimization of tools and applications resulting in the elimination of waste and resources all while improving upon patient care quality and betterment of employee satisfaction and retention.

Experience

1. Principal Analyst, Revenue Cycle Operations

   Exact Sciences

   Feb 2025 — Present

   Design processes that contribute to accurate, consistent, timely downstream financial, customer experience, and operational outcomes, leveraging standardization whenever possible• Provide support in developing Order-To-Cash workflows (“OTC”) for products internally developed through the Exact Sciences’ pipeline or acquisitions• Collect OTC product requirements and communicate the vision of technical builds to support the product development lifecycle• Co-lead the development of documentation, training materials, and troubleshooting to support the product transition from development to production• Provide input into customer-facing content and messaging related to revenue cycle processes.• Establish and maintain standard tools to launch or onboard new products• Document implementation plans for each new product using revenue cycle project management tools for all projects and initiatives to ensure all stakeholders are informed and engaged• Support revenue cycle leadership and cross-functional stakeholders in harmonizing processes for newly acquired products before and during integration into the Exact Nexus platform• Ensure all project decisions are made according to organizational policies and procedures, consulting with the Compliance and Legal teams as needed• Identify potential problems and develops/documents risk mitigation strategies• Serve as an SME to facilitate solutions for product requirements gathering and solution design• Support hyper-care activities as needed, post-product implementation• Continuously seek opportunities to accelerate and improve the implementation process.• Manage parallel projects with a high level of technical complexity• Keep up to date with Revenue Cycle and Precision Medicine industry trends and emerging technologies, using this knowledge to drive innovation within the organization• Promote a team-oriented environment that fosters effective collaboration within and outside of the Revenue Cycle department

Education

• Edgewood University

  Bachelor of Science - BS, Nursing Science