Humza Subzwari

About Humza Subzwari

With more than 5 years of providing tailored IT solutions to enterprise businesses and to the federal government, I have been responsible for managing multiple aspects of Help Desk Support and Operations, working with small to large teams within core business departments to develop and implement standard operating procedures, security protocols, and compliance. I thrives in a fast-paced, detail-oriented environment, with a wide range of skills: business acumen, analytical-thinking, and strong verbal and written communication. Currently hold an active Secret Security Clearance through the Department of State.

Experience

1. Technical Analyst

   Dullessystems Inc

   Jan 2024 — Present · Springfield, VA, US

   Leveraged Salesforce ECMS platform to efficiently track, monitor, and manage a high volume of cases related to transportation security operations, ensuring adherence to regulatory requirements and organizational standards.• Developed and maintained custom reports, dashboards, and data visualizations in Salesforce to track key performance indicators (KPIs) and metrics, enabling stakeholders to monitor operational effectiveness and identify areas for improvement.• Contributed to the development and documentation of standardized operating procedures (SOPs) for case management processes, ensuring consistency, compliance, and accountability across TSA offices nationwide.

Education

• George Mason University

  Bachelor of Science - BS, Management Information Systems, General

• Northern Virginia Community College

  Associate of Science - AS, Information Technology Operation Management

  2017 — 2020

• Potomac Senior Highschool

  Advanced Diploma , General Studies

  2013 — 2017