Henry Kim

About Henry Kim

I’m a customer focused technical professional with experience supporting enterprise customers, solving complex problems, and helping teams get real value out of software.I’ve worked closely with customers across onboarding, troubleshooting, and ongoing success, acting as a bridge between users, product, and engineering. My background includes supporting regulated platforms, working with APIs and SQL, and translating technical issues into clear, actionable next steps. I’m comfortable owning customer conversations, driving resolutions, and following through to make sure outcomes stick.Most recently, I’ve been focused on driving impact through customer success and product aligned work, including supporting high value accounts, improving CSAT, and contributing to revenue focused initiatives through Shopify campaign sales. I care a lot about adoption, retention, and making sure customers actually see the value they signed up for.I’m especially interested in Customer Success, Solutions Engineering, and customer facing roles where I can combine technical depth with relationship building and business impact.Always happy to connect.

Experience

1. Cx Engineer

   bolt.new

   Mar 2026 — Present

Education

• California State University, Northridge

  Bachelor's degree, Marketing

  2016 — 2018