Hyla Merrifield

Contact Center Manager - Virtual Apron Millwork

Role
Contact Center Manager at The Home Depot
Location
Peoria, AZ, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Hyla Merrifield

Servant leader with 10+ years experience in leadership, business development and employee engagement. Extensive experience in employee relations, talent acquisition, and leadership development. Strong research and analytical skills provides the ability to understand the unique business needs of an employer and develop strategies to produce optimum performance of its employees while maintaining a positive work environment. Effective communication and interpersonal skills contributes to the building of strong collaborative relationships that benefit company objectives.

Experience

  1. Contact Center Manager

    The Home Depot

    Mar 2023 — Present

Education

  • Wayland Baptist University

    Bachelor of Arts, Communications, Fine Art; English

    2009 — 2010

  • South Plains College

    Associates of Applied Science, Administrative Secretary/Office Management

    1993 — 1994

  • Grand Canyon University

    Master of Science (M.S.), Industrial and Organizational Psychology

    2012 — 2013

  • University of Arizona

    Master of Science, Educational Technology

    2011 — 2013

Skills

  • Academic Administration
  • Career Development
  • Student Recruiting
  • Conflict Resolution
  • Enrollment Management
  • Campus
  • Human Resources
  • Student Affairs
  • Curriculum Design
  • Distance Learning
  • Research
  • Adult Education
  • E-Learning
  • Campusvue
  • Employee Training
  • Teaching
  • Time Management
  • Higher Education
  • Retaining Customers
  • Microsoft Excel
  • Microsoft Word
  • Resume Writing
  • Educational Technology
  • Recruiting
  • Staff Development
  • Strategic Planning
  • Microsoft Office
  • Public Speaking
  • Career Counseling
  • Leadership
  • Program Development
  • Management
  • Team Building
  • Leadership Development
  • Academic Advising
  • Admissions
  • Coaching
  • Instructional Design
  • Educational Leadership
  • Customer Retention

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Hyla Merrifield — Contact Center Manager at The Home Depot in Peoria, AZ, US | Unifers