Hyla Merrifield
Contact Center Manager - Virtual Apron Millwork
- Role
- Contact Center Manager at The Home Depot
- Location
- Peoria, AZ, US
- LinkedIn followers
- 500 followers
About Hyla Merrifield
Servant leader with 10+ years experience in leadership, business development and employee engagement. Extensive experience in employee relations, talent acquisition, and leadership development. Strong research and analytical skills provides the ability to understand the unique business needs of an employer and develop strategies to produce optimum performance of its employees while maintaining a positive work environment. Effective communication and interpersonal skills contributes to the building of strong collaborative relationships that benefit company objectives.
Experience
Contact Center Manager
Mar 2023 — Present
Education
Wayland Baptist University
Bachelor of Arts, Communications, Fine Art; English
2009 — 2010
South Plains College
Associates of Applied Science, Administrative Secretary/Office Management
1993 — 1994
Grand Canyon University
Master of Science (M.S.), Industrial and Organizational Psychology
2012 — 2013
University of Arizona
Master of Science, Educational Technology
2011 — 2013
Skills
- Academic Administration
- Career Development
- Student Recruiting
- Conflict Resolution
- Enrollment Management
- Campus
- Human Resources
- Student Affairs
- Curriculum Design
- Distance Learning
- Research
- Adult Education
- E-Learning
- Campusvue
- Employee Training
- Teaching
- Time Management
- Higher Education
- Retaining Customers
- Microsoft Excel
- Microsoft Word
- Resume Writing
- Educational Technology
- Recruiting
- Staff Development
- Strategic Planning
- Microsoft Office
- Public Speaking
- Career Counseling
- Leadership
- Program Development
- Management
- Team Building
- Leadership Development
- Academic Advising
- Admissions
- Coaching
- Instructional Design
- Educational Leadership
- Customer Retention
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