Hyder Vali Syed
Cloud Contact Support Engineer, Nice Products (CXONE)| Network support Engineer L2 (UCCE) | Cisco VOIP Engineer| IP Telephony| Cisco Unified Communications
- Role
- Cloud Contact Support Engineer at Tech Mahindra
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Hyder Vali Syed
Nice CXONE: Working on P1, P2 incidents, Alerts and joining the Majors and resolving them on within agreed SLA. Working on Incident Management System like (P1 to P4), Creating RFC’s and performing the required changes. Implementation of ACD/IVR call flows based on customer requirement. Implementation and Configuration of campaign, Teams, Agent, adding the required skills and Role & Permissions. Implementation and Configuration of creating the ACD permissions, Hours of Operations (HOO), Point of Contact (POC) based on the requirement. Raising a TAC cases to Vendor regularly and fixing the issues on time.UC & UCCE:Voice Engineer with over 5+ years of experience in VOIP configuration, UCCE and IPT. Resolving inbound calls issue, troubleshooting and applying patches to the windows servers and implementation of UCCE servers.
Experience
Cloud Contact Support Engineer
May 2023 — Present · Bengaluru, IN
Education
JNTU Anantapur
Bachelor of Technology - BTech, Electrical and Electronics Engineering
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