Hyacinth E.

Experience

1. Care Coordinator

   Peak Medical Equipment, Llc

   Oct 2024 — Present · Fayetteville, NC, US

   Managed a caseload of 50+ patients, coordinating all aspects of their care including scheduling appointments, ensuring timely follow-ups, and obtaining authorizations.• Utilize Excel to track patient data, enter statistics and generate reports for improved care coordination.• Schedule and manage appointments, referrals and follow-ups using tools such as Excel and Clinicient to streamline workflow and enhance patient experience.• Ensure accurate data entry and maintain organized patient records while adhering to HIPPA and healthcare compliance standards.•Obtain pre authorizations using specific PT and ICD-10 codes.• Maintain and update Electronic Medical Record (EMR) with accuracy, ensuring compliance with healthcare regulations and patient confidentiality.• Process copayments efficiently, verify insurance information and assist patients with billing inquiries.• Ensure data accuracy and confidentiality while organizing medical records and streamlining administrative task.• Answer and managed high-volume phone calls, providing excellent customer service and directing patients to the appropriate department.