Holly von Damm

Vip & Loyalty Guest Services @Claremont Resort & Club

Berkeley, CA, US

VIP and Accor Limitless Loyalty Guest Services for hotel guests at the Claremont Club and Spa, a Fairmont Hotel. Responsible for assisting guests in providing an array of services calculated to make their stay easier and more pleasurable, including dining reservations, off-site bookings, transportation arrangements, information, and any services that are best suited to the guest’s needs in pre-arrival and on site at the property.Key Accomplishments-Pivotal member of team expanding concierge and guest services for VIP and Accor Loyalty guests-Attend weekly department directors operations meetings to ensure VIP services are coordinated with broader hotel operations-Conceived of operational plan and new business procedures to create VIP/Loyalty Ambassador Reception Desk-Coordinate guest logistics and managing the complete suite of guest needs from pre-arrival through in-residence stay-Work directly with managers from Food and Beverage, Rooms, Housekeeping, Security, Valet and Sales to manage guest needs and ensure high level of service standards and provide in-residence recovery efforts as needed-Achieved Employee of Month after three-months in position (May 2023).

Central Catholic High School

Diploma, College Prep

Boise State University

AS, Criminal Justice Administration

Boise State University

Associate of Science - AS, Criminal Justice and Corrections