Huzaifa Bilal
IT Support Analyst @Crew2
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WORK HISTORY
IT Support Analyst @Crew2
Minneapolis, MN, US
Handled helpdesk requests using the FreshDesk ticketing systemDelivered remote and local support via Kaseya remote access toolDocumented, diagnosed, and followed up on user issues with written proceduresManaged user onboarding and deactivation with Active DirectoryFacilitated employee role changes, title updates, and workstation relocationsSet up and configured workstations, printers, and door access cardsCollaborated with the IT team to ensure optimal system performanceTroubleshoot and managed networks, servers, printers, and related hardwareDeveloped and enforced IT policies and procedures to ensure data security and complianceStayed current with emerging technologies and industry trends to propose innovative solutions
EDUCATION
St. Cloud State University - Herberger Business School
Bachelor's degree
ABOUT HUZAIFA BILAL
IT Support Analyst with hands-on experience in providing technical support…
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