Wilson Huynh

About Wilson Huynh

MBA from Foster School of Business - PMP Certified - B.S. in Bioengineering from…

Experience

1. Senior Program Manager

   Amazon

   Sep 2021 — Present · Seattle, WA, US

   Responsible for strategies related to growth and expansion for hourly candidate application support, supporting two million candidates contacts per year globally via phone, chat, SMS, and email. • Leveraged AI tools to understand candidate experience and friction points to implement over 20 process improvement projects to increase rate of hire by 10% while reducing repeat contact rate by 15% annually. • Launched call center support across United States, Mexico, and Japan (Sort Centers, Fulfillment, Physical Stores)• Designed and launched a new mechanism for outbound campaign recruiting, resulting in incremental new hires in at-risk markets in 2024 and operational cost savings of $1.5M. • Manage a team of 4 project managers - providing mentorship, performance review, and growth opportunities

Education

• University of Washington

  Bachelor of Science (BS)

  2010 — 2014

• University of Washington - Michael G. Foster School of Business

  Master of Business Administration - MBA

  2018 — 2021

Skills

• Medical Technology
• Research
• Microsoft Office
• Community Outreach
• Matlab
• Medical Devices
• Creative Problem Solving
• Engineering
• Mathematics Education
• Teamwork
• Collaborative Problem Solving
• Mentoring
• Project Management
• Data Analysis
• Mathematics
• Laboratory
• Analysis
• Physics
• Critical Thinking
• Peer Tutoring
• Microsoft Powerpoint
• Microfluidics
• Leadership
• Teaching
• Collaborative Leadership
• Calculus
• Communication
• Photoshop
• Cantonese
• Bioengineering
• Cross-Functional Team Leadership
• Chemistry
• Public Speaking
• Community
• Microsoft Excel