Patrick Huynh
Service Desk Analyst @AgeCare
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WORK HISTORY
Service Desk Analyst @AgeCare
Calgary, AB, CA
Provide first-level technical support, investigating and diagnosing incidents.• Support users in utilizing computer equipment by delivering training and guidance.• Utilize SDP OnDemand, Microsoft Entra, and Active Directory to resolve support tickets.• Managed a migration of over user accounts from Chartwell Ontario to AgeCare, facilitating a seamless transition following the acquisition of 20+ LTC establishments across Ontario.• Completed a Hosted Exchange to M365 changeover, overseeing over user mailboxes.
ABOUT PATRICK HUYNH
I\'m Patrick Huynh, a civil engineering student at the University of British Columbia…
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