Huyen
Customer Success Manager, Enterprise @Digital Hands
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WORK HISTORY
Customer Success Manager, Enterprise @Digital Hands
Tampa, FL, US
Lead end‑to‑end onboarding across MDR solutions (SIEM, EDR, firewalls, email security), delivering tailored playbooks and best practices- Conduct best practices assessments of customer environments to strengthen identity security, compliance, and adoption outcomes- Act as a trusted advisor in QBRs and roadmap sessions with CISOs, IT Directors, and SOC leaders to align security initiatives with business goals- Partner cross‑functionally with Product, Engineering, and SOC teams to resolve escalations and influence roadmap priorities
EDUCATION
University of South Florida
Bachelor of Science - BS
ABOUT HUYEN
Customer Success professional with a strong background in cybersecurity and SaaS. I help organizations implement and scale security solutions, drive adoption, and turn complex technical outcomes into clear business value.I thrive in fast-paced environments where communication, adaptability, and strategic thinking make a difference.Specialties | Customer Success SaaS Cybersecurity Project Management Onboarding Enterprise Implementation SOC Collaboration
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