Huy Thai
- Role
- Escalation Manager at Dell Technologies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Huy Thai
Strategic and results-driven Program Manager with 10+ years of cross-functional…
Experience
Escalation Manager
May 2023 — Present
Act as a liaison between the company and its customers. Responsible for managing and resolving customer issues that have been escalated. Communicating with customers, internal teams, and senior leadership to resolve customer concerns. Responsible for analyzing and identifying trends in customer feedback to improve Dell\'s products and services. Have a strong understanding of customer service principles and practices and experience in managing customer escalations. Remain calm under pressure and be able to prioritize and manage multiple issues simultaneously. Think creatively and develop innovative solutions to complex problems.
Skills
- Program Management
- Research
- Leadership
- Fundraising
- Science
- Dna
- Situation Analysis
- Biomedical Engineering
- Laboratory Skills
- Customer Service
- Management
- Operations Management
- Event Planning
- Public Speaking
- Team Building
- Decision-Making
- Event Management
- Life Skills
- Microsoft Office
- Community Outreach
- Agarose Gel Electrophoresis
- Project Management
- Organizational Leadership
- Teamwork
- Microsoft Word
- Editing
- Humorist
- Social Media
- Laboratory
- Nonprofits
- Microsoft Excel
- Higher Education
- Dna Sequencing
- Communication
- Dna Extraction
- Engineering
- Survival Skills
- Team Leadership
- Hiking
- Teaching
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