Hutch D.

About Hutch D.

Product management executive with experience leading successful digital transformations and creating experiences customers love. Fosters a team culture of transparency, collaboration, continuous improvement, and problem solving. Recent experience includes building platforms as a service (PAAS), digital transformation (x3), human-centered and service design, payments, identity services, fraud, and machine learning. I hold an MBA from Cornell University, a BS and MS in Mechanical Engineering from Bucknell University, and multiple certifications in agile methodologies, Cloud, and Machine Learning.KEY ACCOMPLISHMENTS:+ Led a project turn-around that resulted in successful delivery and account migration of a $75 Bn business to a modern core, including 10x faster development via self-service capabilities, automated testing frameworks, tooling, and artificial intelligence (AI) technologies.+ Launched instant issuance of a digital credit card, delivered at time of card application to enable immediate use of mobile wallets and eliminating the need to wait for a physical card.+ Led the digital transformation of a $10 Bn mobile device insurance business with a streamlined digital claims process, saving over $50 million in fraud annually, reducing call center inquiries by 40%, and boosting online claim completion by 2x, resulting in more first contact resolutions and higher NPS.+ Invented and led team that created an industry leading, AI-powered spending insight service, now called Eno Spending Insights. It has a stellar customer satisfaction rating (NPS of 97) as it helps users monitor their spending to make them feel protected from fraud and abuse.

Experience

1. SVP & Head of Product for Paze Ecom Wallet

   Early Warning

   May 2024 — Present · VA, US

   Product lead for new e-commerce wallet, called Paze, by the same company that created Zelle.

Education

• Bucknell University

  Bachelor of Science, Mechanical Engineering

• Bucknell University

  Master of Science, Mechanical Engineering

• Cornell Johnson Graduate School of Management

  MBA, Strategic Management

Skills

• Mobile Devices
• Financial Modeling
• Team Leadership
• Business Modeling
• Agile Methodologies
• Management
• Mobile Software
• Mobile Applications
• Market Analysis
• Wireless
• Analytics
• Vendor Management
• Business Strategy
• Cross-Functional Team Leadership
• Product Marketing
• Product Innovation
• Human-Centered Design
• Strategy
• Mobile Payments
• Agile Project Management
• Product Management
• Telecommunications
• Product Development
• Business Analytics
• Program Management
• Wireless Technologies
• Mobile Technology
• Project Management