Hussein al-Khatib
Technical Service Engineer @Markem-Imaje
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WORK HISTORY
Technical Service Engineer @Markem-Imaje
Manchester, GB
Deliver 1st-line remote technical support for hardware, software, and connectivity issues via phone, email, AI chat, and remote tools. • Manage service requests and incidents using Salesforce CRM and SAP, ensuring timely resolution and proper escalation. • Support field engineers remotely and perform on-site visits to troubleshoot and resolve customer issues. • Configure and deploy new employees’ laptops, accounts, and system access, ensuring smooth onboarding. • Assist with installation, configuration, and preventive maintenance of IT and printing equipment. • Contribute to software testing, validation, and deployment activities. • Develop and maintain knowledge base articles and FAQs to support customers and engineers. • Recognized for maintaining high customer satisfaction through clear communication, empathy, and effective problem solving.
EDUCATION
Borj International College
High School, Economics
Arab Open University - LEBANON
Bachelor’s Degree, Computer Science
Arab Open University - LEBANON
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT HUSSEIN AL-KHATIB
Technical Support & IT Infrastructure Engineer with experience in 1st/2nd line support…
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