Hussein Jiwaji

Director of Product Operations & Support @BigHand

US

Strategic operations leader; Overseeing global product support and technical operations across multiple business units, aligning cross-functional teams to deliver consistent, high-impact customer experiences. Launching new support models, implementing ITIL frameworks, or driving operational OKRs.Leading a diverse, high-performing team spanning Tier 1 to Tier 3 support and engineering, ensuring technical issues are resolved efficiently while driving continuous service improvement through data, automation, and feedback loops.Bridging the gap between product, engineering, and support by operationalizing success—embedding structure, process, and accountability into every stage of the customer lifecycle. I bring a sharp execution mindset and a commitment to scalable, customer-centric growth.