Hussein Jiwaji
Director of Product Operations & Support
- Role
- Director of Product Operations & Support at BigHand
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Director of Product Operations & Support
Nov 2023 — Present · US
Strategic operations leader; Overseeing global product support and technical operations across multiple business units, aligning cross-functional teams to deliver consistent, high-impact customer experiences. Launching new support models, implementing ITIL frameworks, or driving operational OKRs.Leading a diverse, high-performing team spanning Tier 1 to Tier 3 support and engineering, ensuring technical issues are resolved efficiently while driving continuous service improvement through data, automation, and feedback loops.Bridging the gap between product, engineering, and support by operationalizing success—embedding structure, process, and accountability into every stage of the customer lifecycle. I bring a sharp execution mindset and a commitment to scalable, customer-centric growth.
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