Hussein Hajat

Senior Customer Outcomes Manager @Centrica

Leicester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2025 — Present

Senior Customer Outcomes Manager @Centrica

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Leicestershire, GB

Overall accountability of contact centre operations with a Customer Service Manager capacity (hybrid role), comprising of 100 FTE via 6 direct reports. This includes claims handling, complaint resolution, revenue recovery, emergency out of hours operations, home insurance, the Customer Service Apprenticeship programme and a team of claims auditors. Management of 311 FTE.FCA Certified Employee to manage claims outcomes and include oversight of customer vulnerability within the claims handling element of the business

SKILLS

Change ManagementBusiness AnalysisManagementPerformance ManagementProject DeliveryContact CentersCall CenterStakeholder EngagementProject PlanningProject ManagementCustomer ExperiencePrince2Employee EngagementProcess ImprovementBusiness TransformationBusiness Process ImprovementEnergyCustomer ServiceCall CentersBusiness DevelopmentStakeholder ManagementTeam Leadership

ABOUT HUSSEIN HAJAT

Senior Customer Outcomes Manager

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