Hussein C.
Cloud Computing Student at UVA
- Role
- Epic Service Desk Analyst at InterScripts, Inc.
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
Experience
Epic Service Desk Analyst
Jan 2025 — Present · Chantilly, VA, US
Deliver technical support to a global client base, addressing inquiries and resolving issues related to the MyChart application, password reset and login assistance. Support clients using EPIC and other healthcare technology tools, with an emphasis on security and data protection• Document and track all customer interactions and technical issues using support ticketing systems and CRM software to ensure accurate and timely follow-upsUtilize problem-solving and analytical skills to troubleshoot and provide quick resolutions to a variety of technical challenges
Education
Marymount University
Bachelor’s Degree, Information Technology | Specializing in: Networking & Cybersecurity
The George Washington University - School of Engineering & Applied Science
Master of Engineering, MEng - Cloud Computing Management
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