Major Hussain Syed Qully Qully
Program Manager Ii @Amazon
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WORK HISTORY
Program Manager Ii @Amazon
Hyderabad, IN
I lead strategic analytics initiatives within Amazon\'s Seller Trust & Safety operations, where I focus on optimizing seller appeal processes & driving data-driven decisions in fraud prevention & policy violation cases.I orchestrate end-to-end analytics programs that transform complex seller appeals data into actionable insights, leveraging multiple data sources including Paragon, Nautilus, GACD & NICE WFM platforms.As a PM i drive the development of self-service analytics tools & QuickSight dashboards that provide real-time intelligence on crucial metrics such as seller appeals, repeat cases & resolution efficiency. I collaborate closely with cross-functional teams to optimize seller appeal workflows, reduce processing time, and enhance decision accuracy in fraud & violation cases. Through comprehensive analytics programs, I drive improvements in appeal quality, investigator performance optimization & strategic transformation of seller support operations.A key aspect of my role involves designing robust data architecture strategies that enable sophisticated analysis of critical metrics, including appeal resolution time, decision accuracy & seller satisfaction. By implementing predictive analytics & advanced statistical modeling, I help drive operational efficiency in handling seller appeals while strengthening Amazon\'s seller trust framework. My work directly contributes to optimizing workforce management for appeals investigation teams through innovative forecasting models. In this position, I combine strategic program management with advanced analytics to enhance Amazon\'s seller appeals operations, ensuring fair & efficient resolution of trust and safety cases while maintaining marketplace integrity. My focus areas span seller appeals analytics, fraud prevention metrics, process optimization, investigator performance analytics, & data-driven decision support, all aimed at delivering operational excellence in Amazon\'s trust & safety ecosystem.
EDUCATION
Indian School of Business
Executive Education, Product Management
Indian Institute of Management, Lucknow
Executive MBA, Business Administration and Management, General
Maharishi Markandeshwar University, Mullana-Ambala
Bachelor of Technology - BTech, Indian Army
Indian Institute of Management, Lucknow
Master of Business Administration - MBA, Business Administration, Management and Operations
Indian Institute of Management, Lucknow
Executive MBA, Business management
MAHARASHI MARKENDESHWAR UNIVERSITY, SADOPUR-AMBALA
Bachelor of Technology, Computational Science
ABOUT MAJOR HUSSAIN SYED QULLY QULLY
As a Program Manager II at Amazon, my expertise lies in leading strategic analytics for Seller Trust & Safety operations, focusing on optimizing seller appeal processes and fraud prevention. With my operational acumen, I have successfully driven data-driven decisions, leveraging platforms like Paragon and QuickSight to deliver real-time intelligence.My role encompasses orchestrating end-to-end analytics programs, developing self-service tools and dashboards, and collaborating with cross-functional teams to enhance seller experience and efficiency. Through these initiatives, our team works to streamline operations and improve customer satisfaction in the dynamic e-commerce landscape.
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