Hussain Shahid
Cybersecurity - Lead | Software Engineer |Incident Management | Vendor Management | Data Analytics and Visualisation | CCNA | Docker | Linux | Virtualization | Customer Success
- Role
- Lead Software Engineer - Cybersecurity at ClearTrail Technologies
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Hussain Shahid
I am a passionate customer support/technical support professional with 11+ Years of experience. Born and brought up in Indore, India. Always keen to interact with different customers. I am a travel enthusiast and have frequently traveled to multiple locations in India and gulf countries for maintaining customer relationship on behalf of my organization. Received written appreciation from one of the customers for my sound technical skills and ability to solve customer use cases- Onsite/Offsite/Offshore technical support to multiple customers- Analysis of complex production issues, Root Cause Analysis, L1 and L2 Support - Visited multiple data centers for server and application deployment- Performed User Acceptance/Software Acceptance with clients in UAE- Documented standard operating procedures.
Experience
Lead Software Engineer - Cybersecurity
Oct 2025 — Present
Skills
- Microsoft Sql Server
- Java
- Html
- Microsoft Word
- Mysql
- Telecommunications
- Networking
- Microsoft Office
- Web Services
- System Deployment
- Servers
- Linux
- Troubleshooting
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