Husen Khandhia

Senior Technical Assistant @Deloitte

London, GB

Provide onsite support software, hardware and troubleshooting expertise to all members of the firm including proactive advice and training.•Delivering Onsite services compliantly with IT security policies and procedures. Managing access for third party suppliers and onsite chaperoning as applicable.• Maintain a high level of customer satisfaction across the business by applying a professional, friendly, and approachable manner at all times, even under pressure.• Accurately capture and update incidents, service requests, and bookable support appointments within the ServiceNow ITSM tool.•Building, configuring and administration of IT equipment including but not limited to; Windows PCs, Apple Macintosh, Mobile phones, Monitors and AV equipment, printer hardware and network equipment. •Manage and securely control inventories of IT hardware assets.•Proactively manage prioritized local and national support queues, ensuring users are updated in a timely manner and according to correct processes.•Occasionally travel to other UK offices to provide support for events and cover absences.

Karantaka University

General Nursing Midwifery

Tankaria high school

GCSE/A level (equivalent)