Husein Khilawala
Associate - Technology Support Iii @JPMorganChase
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WORK HISTORY
Associate - Technology Support Iii @JPMorganChase
Mumbai, IN
Incident Management : Managed P4/P5 incident tickets for the Credit & Risk business unit using a 1–5 priority classification system-End-to-End Resolution : Conducted user calls to diagnose issues, applied solutions via Support Cards (SOPs), and managed full ticket documentation and closure-Technical Escalation : Facilitated collaboration with L2 and L3 engineering teams via Teams, calls, and email to resolve complex infrastructure bottlenecks-Application Support : Monitored the data pipeline for Market/Credit Risk suites, overseeing data flow from databases through middleware to final reporting tools-IT Administration : Resolved access management requests, desktop errors, and Outlook Distribution List (DL) subscriptions for global users-Operational Coverage : Maintained high availability across rotating shifts (8 AM–5 PM / 11 AM–8 PM) to support critical financial infrastructure
EDUCATION
Wilson College Chowpatty Mumbai 400 007
HSC - 12th, Physics, Chemistry, Mathematics & Computer Science
KC College
Bachelor of Science - BSc (IT), Information Technology
K J Somaiya Institute of Management
Master of Computer Applications - MCA, Information Technology
St Peters High School Mazgoan
10th ICSE, Maths,Science and TDA
SKILLS
ABOUT HUSEIN KHILAWALA
Experienced Associate - Technology Support having 6+ years of experience in working with Business Intelligence (BI) Reporting, ETL and Infrastructure tools in the area of HR and Market/Credit Risk suite of applications.Well-versed in Release / Change Management tasks along with all types of Software Infrastructure & Production support knowledge to provide a seamless experience to application users around the globe.Dedicated team player and quick learner with strong analytical communication and ability to contribute to areas like management, collaboration, analytics and resolving decision making conflicts throughout stages of system support and development.Though my foundation is rooted in data and technology, what truly drives me is creating impactful solutions, streamlining processes, and continuously growing—be it by sharing knowledge, taking initiative, or pushing boundaries. As an Indian professional with a diverse skill set, I offer a blend of deep technical expertise and strategic insight.I approach each day with purpose—reflecting on past lessons, improving the present, and laying the groundwork for the future.Life Mantras :\"Your primary focus shapes your destiny.\"\"The genuine mark of achievement is sustained effort.\"
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