Murtaza Husain

About Murtaza Husain

Certified Salesforce.com professional with a degree in Business Analytics & Information Systems, and over 9 years of experience in the IT industry. I bring a towering strength in navigating multi-cultural, multi-location environments, with a proven ability to quickly assess new technologies and translate them into real-world business value.At Infosys Technologies Ltd, I have consistently delivered end-to-end solution development across various business and technical domains, combining deep platform knowledge with strategic thinking to resolve complex enterprise challenges. My focus has been on helping clients maximize ROI from Salesforce.com by leveraging the Force.com platform, building automated solutions that streamline operations both within and beyond the CRM ecosystem.My experience extends across marketing automation, customer experience platforms, and advanced data integration, including:Salesforce Sales Cloud: Implementing opportunity management, lead scoring, and forecasting to streamline sales cycles.Service Cloud: Enhancing case management, agent productivity, and omnichannel support through automation and AI-driven tools.Salesforce Marketing Cloud: Design and execution of multichannel campaigns using Journey Builder, Email Studio, and automation tools.Adobe Campaign (Adobe Experience Cloud) and Adobe Experience Manager (AEM): Orchestrating personalized customer journeys and delivering content-rich digital experiences.Marketo: Implementing demand generation, lead nurturing, and marketing-sales alignment.Agentic Cloud and Agent Force: Leveraging next-gen AI-driven capabilities to empower customer-facing teams, automate engagement workflows, and enhance decision-making.Salesforce Data Cloud (formerly Genie): Building unified customer profiles through real-time data ingestion, harmonization, and activation across marketing, sales, and service.I’ve also contributed to overcoming Go-To-Market (GTM) challenges, including integrating Martech and CRM ecosystems, ensuring data integrity across platforms, and improving cross-functional collaboration through automation and real-time analytics.Previously, I led a team tasked with transforming a legacy Bank Mortgage System, focusing on glitch resolution, data migration, and system optimization while collaborating with diverse global teams.Attachments include appreciation emails and progress reports reflecting instances where I’ve consistently exceeded expectations.

Experience

1. Technology Lead

   Infosys

   Feb 2022 — Present · Dallas, TX, US

Education

• SRKNEC

  B.E, Electronics Engineering

  2009 — 2013

• University of South Florida

  Master's degree, Business Analytics Information system

  2017 — 2018

• Nagpur University

  Bachelor's degree, Electrical and Electronics Engineering

  2009 — 2013

Skills

• Teamwork
• Team Management
• Srs
• Tableau
• Pre-Sales
• C
• Certified Salesforce.com Developer
• Pl/Sql
• R
• Html
• Crm
• Salesforce.com Development
• Crowdsourcing
• Sql Server Integration Services (Ssis)
• Windows
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Salesforce.com
• Engineering
• Matlab
• Data Visualization
• Statistical Data Analysis
• Analytics
• English
• Python
• Javascript
• Crowdsourcing Analytics
• Java
• C++
• Agile & Waterfall Methodologies
• Data Analysis
• Microsoft Powerpoint
• Agile Methodologies
• Sql
• Big Data
• Microsoft Word
• Data Mining
• Requirements Analysis
• Cloud Computing