Hunter Cuyar

About Hunter Cuyar

I\'m currently a Customer Experience Operations Specialist at Veradigm, where I create engaging knowledge base content, tutorials, and in-app training for a range of Veradigm solutions. I excel at producing and refining content to meet evolving needs while consistently delivering on tight timelines. I\'m adept at managing workflows in Gainsight, partnering with diverse teams to drive success, and maintaining thorough records in Confluence. Additionally, I coordinate technical integrations across platforms, including implementing SSO solutions between identity providers and learning management systems, collaborating with InfoSec and technical teams to ensure seamless authentication experiences. I develop and edit clear, user-friendly instructional materials to support effective product education.

Experience

1. Customer Experience Operations Specialist

   Veradigm®

   Aug 2025 — Present

   Authoring and refining knowledge base content, including articles, guides, and tutorials to elevate user support- Building in-app learning experiences to facilitate smooth onboarding, real-time training, and seamless feature rollouts- Developing progressive learning tracks to foster continuous skill growth, incorporating certifications and achievement badges- Producing content that aligns with brand voice, messaging standards, and stylistic guidelines for cohesive communication- Creating intuitive, adaptable support resources and learning pathways to meet diverse user needs- Coordinating technical integrations and SSO implementations across platforms, collaborating with InfoSec and system administrators to configure authentication systems and learning management solutions- Enhancing user success by utilizing Gainsight to support onboarding, skill-building, product expertise, and issue resolution.

Education

• Leveld

  Cybersecurity Masterclass: SOC Analyst

• Western Governors University

  Bachelor of Science - BS, Cloud Computing