Craig Hunter
Managing Director @Grey Space
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WORK HISTORY
Managing Director @Grey Space
GB
Founded in Scotland in 2017, we are proud to have delivered contact centre solutions for organisation of all sizes, from small in-house teams, to large-scale 24/7 BPOs, to police force control rooms across the UK and in Europe.As a partner, rather than supplier we empower our clients to elevate their game with smart, scalable technology and expert support without the complexity or the price tag.Solutions: Discover | Real Time Contact Centre WallboardsTransform contact centre operations with rapid deployment and effortless management.Accessible using any smart device, Discover features customisable KPIs, dynamic alerts, and enhanced messaging so teams can adapt to changing conditions wherever they are in the world.Unlock contact centre excellence, anywhere. Adapt | Data Automation and DistributionTurbo charge efficiency with tools to automate the extraction, processing, distribution and storage of historical voice, and omnichannel contact centre data.Get the data you need, when you need it without a human pushing buttons.
EDUCATION
Forth Valley College
HND Computing, Technical Support
SKILLS
ABOUT CRAIG HUNTER
I\'ve been involved in almost every aspect of contact centre operations. I\'ve worked as an agent in an outsource contact centre and I\'ve designed complex multi-channel routing and reporting solutions for global enterprise organisations - and most roles in between.My main areas of expertise are functional solution design and implementation, MI design and development, analysis and trending metrics and both operation and technical training. I also have enough experience in workforce management, workforce optimisation, and capacity planning to ensure that I can contribute in design and implementation conversations.The breadth of my experience lends itself to almost any vertical market, scenario, and audience. I\'m comfortable tailoring approach and detail level to a broad spectrum of understanding and requirement - always with a focus on business goals.
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