Hunter Warne
Digital Servicing Production Support Specialist at Brighthouse Financial
- Role
- Digital Servicing Support Specialist at Brighthouse Financial
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Hunter Warne
A leader driven to achieve, with the strategic mind to navigate complexity and the…
Experience
Digital Servicing Support Specialist
Sep 2019 — Present
Designed and implemented standardized operating procedures and workflows for the 2019 enterprise data conversion initiative, reducing average incident resolution times from 15 days to under 3 days.• Independently managed 120 to 170 monthly incidents in ServiceNow, serving as a primary point of contact for a shared service IT support inbox and ensuring timely and satisfactory resolution of technical issues. • Built a centralized reporting dashboard in ServiceNow from the ground up, enabling real time visibility into operational trends, reoccurring issues, and enhancement opportunities across enterprise systems. • Developed and implemented a structured process to distinguish between incident and problem management enabling the identification of systematic issues and the deployment of long-term corrective actions contributing to a 50% reduction in ServiceNow incidents over the past four years.• Acted as the primary liaison for high-value Phase 4 and 5 advisors, proactively identifying needs and delivering strategic solutions to enhance satisfaction, retention, and revenue growth.
Skills
- Customer Service
- Training
- Sports Nutrition
- Store Management
- Product Knowledge
- Inventory Management
- Fitness
- Sales Management
- Teamwork
- Microsoft Office
- Sales
- Management
- Team Building
- Microsoft Word
- Merchandising
- Time Management
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