Hung

About Hung

A seasoned AI architect and hands-on engineer at Salesforce, this professional turns bold ideas into production-ready intelligent systems. Day-to-day work centers on conceiving and shipping large-language-model agents and automated workflows atop the Agentforce platform, owning everything from high-level strategy and data architecture to the lines of code that unblock progress and deliver measurable impact for Fortune-class enterprises.Earlier leadership of Silverline’s Salesforce Industries practice—guiding complex CRM, insurance, and healthcare transformations—forged a proven playbook: translate “what if?” conversations into user-centered prototypes, iterate rapidly, then harden solutions with rock-solid security, scalability, and maintainability. Those lessons now fuel AI-driven customer experiences that anticipate needs and streamline decisions.Core strengths include enterprise data modeling, LLM prompt engineering, secure integration design, and mentoring teams to ship clean, resilient code. Guiding principle: intelligent experiences belong in the real world, not on slide decks—so every project targets tangible business value and lasting customer delight.

Experience

1. Forward Deployed Engineering Lead

   Salesforce

   Aug 2025 — Present · San Francisco, CA, US

   Partner closely with Salesforce’s most strategic customers to turn ambitious AI visions into reality. Lead architecture, development, and deployment of intelligent agents and automated workflows on the Agentforce platform, writing production-grade code while guiding junior engineers. Own the full data lifecycle—shaping models, building high-throughput pipelines, and crafting seamless integrations across sprawling enterprise systems—so information is always ready, optimized, and secure.Relentlessly remove obstacles: untangle gnarly APIs, stabilize finicky models, navigate security reviews, and troubleshoot multi-layered stack issues. Spin up rapid prototypes to test ideas early, then iterate into rock-solid, scalable solutions grounded in best practices for quality, security, and maintainability.Stay embedded with client teams to translate “wouldn’t-it-be-cool-if” conversations into actionable roadmaps, building trust as the go-to technical advisor. Field insights loop straight back to product, pushing Agentforce’s capabilities to new heights.Outcomes include accelerated delivery, measurable business wins, and AI solutions that thrive in production—not just on slide decks.

Education

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (M.B.A.), Finance

  2015 — 2016

• DeVry University

  Computer Information Systems, Web Application Development

  2012 — 2014

Skills

• Karma
• Java
• Customer Service
• Financial Statement Analysis
• Bitbucket
• Oop
• Microsoft Office
• Jira
• Microsoft Excel
• Web Development
• C++
• Technical Support
• Blockchain
• Microsoft Word
• Sass
• Computer Hardware
• Typescript
• Git
• Financial Reporting
• Windows 7
• Active Directory
• Balance Sheet
• Forecasting and Strategic Planning
• Finance
• Angular
• Troubleshooting
• Bamboo
• IT Hardware Support
• Leadership
• Capital Budgeting
• Cascading Style Sheets (Css)
• Security
• Corporate Finance
• Javascript
• Html 5