Hunain A.

Personal Shopper @Loblaw Companies Limited

Winnipeg, MB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2019 — Present

Personal Shopper @Loblaw Companies Limited

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CA

Shopping for orders placed online• Stacking of orders and loading them up when customers come for pick-up• Till Handling/Management• Escalation of refunds for resolution.• Handling customer disputes/complaint & ensuring resolution with optimum customer satisfaction

EDUCATION

2001 — 2003

Govt. Superior Science College

F.Sc, Maths, Physics, Chemistry

2009 — 2009

CTTC

CCNA - Training, Networking

1990 — 2001

Karachi Public School

Schooling

2003 — 2006

Karachi University

Graduate, Commerce

SKILLS

Business Process Outsourcing (Bpo)Customer RelationsOutsourcingCustomer Relationship Management (Crm)NetworkingContact CentersBusiness AnalysisCustomer ServiceManagementTelecommunicationsAnalysisCall CentersProject PlanningTeam LeadershipCall CenterCustomer Experience ManagementTeamworkTeam ManagementTroubleshootingCustomer SatisfactionTrainingVendor ManagementPerformance ManagementCrmAnalytical SkillsQuality AssuranceTime ManagementBpo

ABOUT HUNAIN A.

Experienced and highly analytical self-motivated individual with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Innovative problem-solver and can generate workable solutions with an appetite for new challenges and ensuring optimum customer experience.

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Hunain A. — Personal Shopper at Loblaw Companies Limited in Winnipeg, MB, CA | Unifers